Privacy Policy
1. Introduction
Welcome to Lovat Hotel Management. We are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you use our booking service, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
- Personal Identification: Name, email address, phone number, and postal address needed for booking processing.
- Payment Information: We do not store your credit/debit card details on our servers. All transactions are securely processed via Stripe.
- Booking Details: Arrival/departure dates, number of guests, and special requests.
3. How We Use Your Data
We use your data solely for the following purposes:
- To process and confirm your hotel reservations.
- To communicate with you regarding your stay (e.g., check-in instructions).
- To process payments securely through our third-party provider.
- To comply with legal obligations under UK law.
4. Data Security & Stripe
Security is our top priority. We implement SSL encryption to protect your data during transmission. For payments, we partner with Stripe, a PCI-DSS compliant payment processor. Your financial data is handled directly by Stripe and is never accessible to our staff.
5. Your Rights (UK GDPR)
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("Right to be forgotten").
- Withdraw consent for marketing communications at any time.
6. Contact Us
If you have any questions about this policy, please contact our Data Protection Officer at: info.thelovathotel@gmail.com